Privacy Policy
Last updated: 11-10-25
Effective date: 11-10-25
Thank you for choosing Vibee. This Privacy Policy (referred to as "Policy") explains how MedLink Developer and its related entities ("Vibee", "we", "us", or "our") handle your personal information. Your privacy matters to us, and we are dedicated to safeguarding it.
This Policy covers all platforms, applications, events, and services we operate collectively known as our "Service". Please note that this Policy does not extend to third-party services. When you encounter links or services from external providers, we recommend exercising caution and reviewing their privacy terms before sharing any personal data.
We have written this Policy in clear language to help you understand it fully and make informed decisions. By using our Service, you agree to this Policy. If you disagree with any part of it, please discontinue using our Service.
1. Data We Collect
2. Legal Grounds and Usage of Data
3. Data Sharing Practices
4. International Data Transfers
5. User Rights
6. Security Measures
7. Data Retention Period
8. Protection of Minors
9. Policy Updates
10. Contact Information
11. Regional Specific Terms
1. Data We Collect
We gather information during account creation and Service usage. This includes data you provide directly, information from connected third-party platforms, technical data about your device and behavior, message content, and phone contacts if you grant permission. Below are detailed categories and sources of this information.
Information you provide
When using our Service, you voluntarily share certain information with us, including:
• Registration Data
During account creation, we may request details such as:
￮ Display name;
￮ Profile picture;
￮ Mobile number;
￮ Credentials for linked accounts (such as Google, Facebook, or Apple ID).
After registration, you can review and modify these details anytime by signing into your account. You are responsible for maintaining accurate and current information.
• Profile Details
You may optionally provide additional personal information including age, gender, birth date, location, interests, height, weight, and photos. We advise careful consideration before disclosing personal details. Your profile content will be visible to other users unless you delete your account. For certain features like photos, you may need to grant camera or gallery access.
• User-Generated Content
This encompasses comments, images, videos, and similar materials you upload (such as profile pictures). Such content may be publicly accessible depending on where you post it. You can remove your content anytime through your account settings. Please obtain proper consent before uploading content featuring others.
• Transaction Details
For purchases made through Vibee, we process payment-related information. The specific data collected varies by payment method and includes: account identifier, payment card details (when necessary), and transaction history.
• Support Interactions
When contacting customer support, we retain the information you provide. We may monitor or record these exchanges for training and quality assurance purposes.
Data from external sources
We may receive information about you from various external sources:
• Other Users. Occasionally, other Service users may share information about you, such as through support inquiries.
• External Platforms. We collect data from third-party sources including advertising networks, data vendors, and analytics services.
Automatically collected data
We and our authorized partners automatically gather certain information when you use our Service, regardless of account status:
• Activity Data
We track your Service activity, such as usage patterns (login times, features accessed, searches, clicks) and user interactions (connections made, communication timing, message volume).
• Device Data
We collect details about your device including: device identifier, IP address, MAC address, browser type, mobile carrier, timezone, device model, operating system, system language, network connection, screen resolution, installed applications, audio configuration, and connected audio devices.
We also gather performance metrics such as battery status, loading times, latency, frame rates, and diagnostic data.
• Communication Content
We process messages you send and receive through our messaging system, including content analysis, delivery timestamps, read receipts, and participant information.
We advise against sharing sensitive information in messages.
• Consent-Based Data
With your permission, we may access media files like photos and videos (for example, when publishing content or using Service features).
Tracking technologies
We use cookies and similar tracking tools - small data files stored on your device to enable proper Service functionality and improve user experience. Cookies typically contain identifiers and basic metadata. We generally treat cookie data as non-personal unless it contains identifiable information. However, where local laws classify IP addresses or similar identifiers as personal data, we comply with those regulations.
We and our partners use tracking technologies to understand application usage patterns, including session frequency, in-app events, performance metrics, and download sources. These tools also help analyze trends, monitor website activity, track user navigation patterns, and gather demographic insights. For instance, we work with third parties to display targeted advertisements based on your interests and browsing history.
Cookies serve only the purposes outlined in this Policy. You can manage cookie preferences through your device settings or our application settings. You can also opt out of interest-based advertising by clearing cookies or resetting your device.
2. Legal Grounds and Usage of Data
We process your information only when we have valid legal justification under data protection laws. Our data processing relies on several legal bases: contractual requirements, legitimate business interests, your consent, and legal compliance obligations.
Contract Performance
• Process payments and refunds;
• Deliver the Service to you;
• Operate messaging features you choose to use;
• Verify age requirements;
• Enforce our Terms of Service;
Legitimate Business Interests
We process data to pursue valid business interests where they do not override your fundamental rights, including:
• Send Service updates and feature announcements;
• Perform research and analytics on Service usage;
• Prevent fraud and maintain Service integrity;
• Defend our legal interests;
• Safeguard users and third parties;
• Store and backup your data;
• Address issues and disputes;
• Respond to legal proceedings and regulatory matters.
User Consent
• Customize Service experience and content delivery;
• Legal Compliance
• Meet applicable legal and regulatory requirements;
3. Data Sharing Practices
We follow principles of data minimization, necessity, and legality when sharing information. We disclose your data only to these selected categories:
• Related Entities
We may share necessary information with affiliated companies to provide timely services. Any data sharing within our corporate group serves legitimate purposes, is limited to what is necessary, and follows the terms in this Policy. Any processing for purposes not covered here will be disclosed in relevant service notices.
• Service Vendors
We share required information with authorized partners (including technology providers, hosting services, marketing agencies, and SDK providers) to enable certain features and enhance your experience.
• Analytics Partners
We work with analytics providers to improve and optimize our platform, and to deliver targeted advertising.
We share aggregated, non-personal data with partners (such as advertisers) to help them understand service performance, user feedback, and usage patterns.
• Public Visibility
Content on your public profile is accessible to all Vibee users and may be viewed or shared by others.
• Business Transactions
In case of merger, acquisition, bankruptcy, or asset transfer involving personal data, we will ensure the receiving entity remains bound by this Policy through contractual agreements and maintains equivalent data protection standards.
4. International Data Transfers
Your personal information is currently stored on servers in the United States.
For the purposes described in this Policy, and subject to local laws and your consent, we may transfer your data to various global locations for storage and processing, including to third-party providers and partners. Privacy standards may differ across jurisdictions, and some regions may not offer the same level of protection as your home country. However, we maintain this Policy's protections globally and comply with local data protection laws regarding cross-border transfers.
When transferring personal data internationally, whether to affiliates or service providers, we adhere to applicable legal requirements and implement appropriate security measures. For information about these safeguards, please contact us.
5. User Rights
You have access to the following options and tools:
a. In-Service Data Management. Our account settings and tools allow you to directly access, modify, or delete information associated with your account.
b. Device Permissions. Mobile systems have permission controls for device data and notifications. You can adjust settings to grant or revoke access to specific information or disable certain notifications.
c. App Removal. Uninstalling the Vibee app stops all data collection. Note that uninstalling does not close your account.
d. Account Deletion. You can close your account using the feature provided within the Service.
Depending on your location, privacy laws may grant you these rights:
e. Information Transparency: understanding what data organizations process and why (this Policy provides this information).
f. Data Access: requesting copies of your information.
g. Correction Rights: fixing inaccurate data.
h. Deletion Rights: requesting data removal under certain conditions.
i. Processing Restrictions: limiting data processing while retaining the data itself.
j. Data Portability: obtaining machine-readable data copies for transfer to other providers.
k. Objection Rights: opposing certain processing activities, particularly for legitimate interests or marketing purposes.
l. Automated Decision Rights: when fully automated processing produces legally significant effects, you have rights to human review and intervention.
Your specific rights depend on your country's laws. Familiarize yourself with applicable privacy rights in your jurisdiction.
You can access and modify most profile information by logging into Vibee. To exercise other rights listed above, contact our Data Protection Officer. We may request verification information to confirm your identity before processing requests.
If you believe we have not adequately addressed your concerns, you may file a complaint with your local data protection authority.
6. Security Measures
We implement comprehensive security measures to protect your personal data from misuse, unauthorized access, unauthorized modification, disclosure, and destruction.
Our security safeguards include administrative, technical, and physical protections. We continuously monitor our systems for vulnerabilities and potential attacks, and regularly enhance these measures to maintain data security.
However, we must emphasize that no security measures can guarantee absolute protection against data breaches. If a security incident occurs, we will notify relevant authorities as required by law and provide details about affected data types, number of individuals impacted, potential consequences, and our remedial actions. We will take all reasonable steps to mitigate breach impacts. When legally permitted or required, we will promptly inform affected users to enable protective measures.
No website, internet transmission, computer system, or wireless connection is completely secure. Beyond our protective measures, users must maintain awareness of privacy risks. When accessing third-party websites, links, products, or services through our Service, carefully review their terms and conditions, as we are not responsible for their data security. If you identify concerning content, advertisements, or features that may pose privacy risks, please contact us immediately for priority handling in accordance with applicable laws.
7. Data Retention Period
We retain your personal information only as long as necessary to provide our Service and fulfill our contractual obligations. When no longer needed for Service provision, we keep data only for legitimate business purposes.
Upon account cancellation, we take reasonable steps to remove your profile from public view and delete your personal data from our systems. We also delete messaging data after account closure. However, messages sent to other users remain on their devices and cannot be deleted by us.
In some cases, we may need to retain data longer to comply with legal obligations or defend legal claims. While our systems follow these deletion procedures, technical limitations may prevent deletion within specific timeframes.
After you stop using Vibee, we store your information in aggregated and anonymized format.
8. Protection of Minors
Our Service is restricted to users aged 18 or older (or the equivalent minimum age in your jurisdiction, which may be higher due to local requirements - see your local privacy policy). We do not knowingly collect information from or market to minors under this age threshold. If you are below this age, please do not provide us with any information. Upon learning that someone under the required age has registered and provided personal information, we will terminate their registration.
9. Policy Updates
We may update this Policy periodically to reflect changes in our operations, technology, and applicable laws. When we modify this Policy, we will post the updated version on this page, our official website, or send direct notifications. Please monitor this page and our communications for Policy updates. Your rights under this Policy will not be reduced without your explicit consent.
Before collecting additional personal information or using your data for new purposes, we will obtain your explicit consent as required by law. Continued use of the Service across any platform or device indicates your acceptance of the updated Policy.
10. Contact Information
For questions, comments, or concerns about our privacy practices or this Policy, please reach out via: support@vibee-chat.com.
We will review your inquiries promptly and respond within 15-30 days after verifying your identity. For complex or significant matters, we may require additional information.